1. Definitions:
- "Company" refers to Tridum VISTA 360 LLC.
- "Client" refers to any person or entity who purchases or commissions services from the Company.
- "Services" include 3D rendering, animations, technical and engineering visualizations, digital showrooms, virtual tours, product simulations, explainer videos, or any other visual content.
- "Deliverables" refer to the final visual assets or media content produced by the Company under a sales agreement.
2. Scope & Applicability:
These terms shall apply to all quotations, offers, and contracts for services rendered by the Company. Any deviation must be agreed to in writing by the Company’s authorized representatives. These terms shall supersede any Client-provided terms.
Scope Limitations & Additional Requests: Deliverables are limited to the agreed brief as stipulated in order acknowledgement document. Any additional changes or requests outside this scope will be treated as billable extras and handled via a formal Change Request Order.
3. Formation of Contract:
A legally binding contract will be formed only when the Company confirms an order in writing or begins work following the Client’s written or email-based approval. Verbal instructions or informal confirmations will not be accepted as binding unless explicitly agreed upon.
4. Pricing & Quotations:
- All quotations are valid for 30 calendar days.
- Prices exclude taxes, duties, and levies unless explicitly stated.
- Variations from the original brief (scope creep) shall entitle the Company to adjust costs and timelines accordingly.
5. Payment Terms:
- Standard billing: 50% upon confirmation, 40% at preview stage, 10% at delivery.
- Projects under $5,000 require 100% advance payment.
- Late payments shall attract interest at 1.5% per month compounded.
- Payment shall not be withheld due to third-party delays or subjective feedback issues.
- In case of project cancellation by the Client at any stage, all paid amounts are non-refundable.
- Payments are due within 2 weeks (14 Calendar days) of invoicing.
6. Delivery, Revisions & Acceptance:
- Estimated delivery timelines commence only upon receipt of all required inputs and initial payment.
- Two (2) rounds of minor revisions are included unless otherwise agreed.
- The Client must raise concerns within 5 business days of delivery. Silence constitutes acceptance.
Preview, Review Protocol & Delivery Structure
6.1 Preview Copy Usage:
The Company may provide a preview copy in low-resolution format (up to 720p), watermarked and branded. This preview is for internal review only and shall not be used externally.
6.2 Payment Upon Preview Issuance:
Issuance of a preview copy shall trigger the obligation to remit 40% of the total project value. Final deliverables will not be released until all outstanding payments are received in full.
6.3 Review Stage Framework:
- Stage 1 – Modeling & Texturing Preview
- Stage 2 – Animation Pass with Low Contrast
- Stage 3 – Draft Rendering with Infographics & Data Integration
- Stage 4 – Final Cut Review
6.4 Approval and Post-Approval Revisions:
Once approved, any changes requested shall be treated as a Variation Order and subject to additional fees.
6.5 Definition of Qualified Revisions:
Qualified revisions are limited to rendering inaccuracies or inappropriate camera angles only.
6.6 Final Delivery Format:
Final files shall be delivered in Full HD (1080p) using standard formats unless otherwise agreed.
6.7 Voice-Over and Music Content:
The Client is responsible for providing voice-over content. The Company accepts no liability for copyright issues related to Client-provided audio.
6.8 Project Commencement:
Work commences upon issuance of formal Order Acknowledgment and receipt of initial payment.
6.9 Technical Authority over Deliverables:
The Company retains discretion over technical aspects unless otherwise agreed in writing.
7. Client Responsibilities:
- The Client must provide accurate and timely information and CAD data in .STEP format.
- Any delay or misinformation may trigger additional charges.
8. Intellectual Property & Licenses:
- The Company retains ownership of all working files and methodologies.
- A limited, non-exclusive license is granted upon full payment.
9. Marketing Usage Rights:
The Company reserves the right to showcase deliverables unless agreed otherwise in writing.
10. Confidentiality & Data Security:
Both parties agree to protect confidential materials. Backups are maintained for 90 days post-delivery.
11. Liability & Indemnity:
Deliverables are illustrative only and liability is capped to the amount paid under the agreement.
12. Warranties & Limitations:
No warranties are provided beyond presentation fidelity.
13. Cancellation & Termination:
Termination requires 7 days’ written notice.
14. Non-Solicitation:
Clients shall not solicit Company employees or contractors for 12 months post-project delivery.
15. Professional Conduct & Mutual Respect:
Zero tolerance policy against discrimination, abuse, or misconduct.
16. Force Majeure:
The Company is not liable for delays caused by circumstances beyond reasonable control.
17. Governing Law & Dispute Resolution:
Governed by the laws of the Commonwealth of Pennsylvania, USA.
18. General:
If any clause is deemed unenforceable, the remainder shall remain valid.
19. Language, Communication & Meetings:
All communication and meetings will be conducted in English and online.
20. Acceptance of Terms:
These terms are deemed accepted upon payment, signature, or commencement of work.
